The electronic communication age is here. As the CFPB is poised to allow certain additional electronic methods as new modes of communication with consumers, confusion abounds. Emails are writings, and texts are calls, and the FDCPA and other rules currently apply to both. This session covers steps to inform attendees as to the state of the law, how to move your letter mail to electronic delivery including understanding how regulations impact your digital communications program, learning about the types of technology opportunities available, and how to launch a new program.