Collection experts will discuss new innovative technology solutions to
drive collections & compliance in an unrivaled setting.
CollectTECH 2019 | November 18-20, 2019
CollectTECH19 will be a delicate balance of education, networking and entertainment focusing on Technology and Compliance issues in an unrivaled setting. CollectTECH19 will be held at the Worthington Renaissance and TopGolf in Fort Worth, Texas.
TopGolf is a technologically advanced venue for learning and engagement. Breaks provide time to unwind and network with industry leaders over a fun game. There is no pressure to have a good golf swing, score a lot of points or even play. It’s all about everyone learning, having fun and networking.
Getting the most out of your technology investments has never been so important or so difficult. Join us at Receivables Advisor’s CollectTECH19 for the latest insight on how today’s tools and techniques can reduce decision making complexity and jumpstart growth. Through case-study-based sessions tailored especially for credit and collection executives, you will hear the latest thought leadership in Artificial Intelligence, Texting, Email, Chatbots, Real-time Speech Analytics, Virtual Collections, Client Portals and more.
For more information on sponsorships contact Chelsea Patterson at Chelsea@ReceivablesAdvisor.com or
Angie Rose Angie@ReceivablesAdvisor.com or call 888-610-1144
Artificial Intelligence
Machine Learning
Disruptive Innovations
Real-Time Speech Analytics
Social Media Skip Tracing
Virtual Collections
Text & Email Collections
Technology & Regulatory Updates
plus much more
Networking Opportunities
Opening Reception
Coffee & Breakfast Break
Lunch & Golf Competition
Coffee & Desert Break
Awards Reception and Golf
Awards Presentation
Top 50 Collection Professionals
Top 50 Collection Products Awards
Roundtable TECHTalks
Castel
FICO
Katabat
VoApps
Provana
Interactions
Pairity
Tech Lock
RevSpring
DRN
Intelligent Contacts
Delvepoint
Prodigal Voice
CompuMail
Balto Software
Solutions by Text
Valor
MicroBilt
Applied Innovation
PCI Group
DKB Innovative
NPC
Accelerated Data Systems
Frontline Asset Strategies
Sentinel
PaymentSavvy
HighRadius
Telrock
Attunely
ERC
NLP Logix
PlugNPay
Palinode
Thrio
First Collection Services
Truliant Federal Credit Union
Carlson & Messer LLP
The Collections Coach, LLC
Strategic Government Resources
Valor Intelligent Processing
Receivables Performance Management, LLC
Arvest Bank
Bedard Law Group, P.C.
Williams & Fudge, Inc.
CFPB
Receivable Solutions, Inc.
BCA Financial Services
Malone Frost Martin PLLC
Fineman Krekstein & Harris, P.C.
ConSec Investigations, Inc.
Receivables Advisor Magazine
State Collection Service
While the foundation of this industry will always be the people, to stay ahead of the curve and create maximum value for your agencies, you must be digitized, tech enabled, cutting edge and unafraid. Recent regulatory developments have made this more possible than ever.
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Gordon Beck is the President and COO of Valor Intelligent Processing, a new organization in the ARM Industry specializing in BPO and 3rd Party Collections. Gordon has 20 years of experience with expertise in the recovery of Wireless, Landline, Cable, Satellite, Internet, VOIP and Financial Institutions. Gordon is known as a motivator, educator and great […]
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15:30
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The CFPB has proposed the use of texting, email, and the internet for communication with consumers, plus caps on telephone communications. Some states have call caps and provisions related to using email. In this session you will hear about the proposed and existing regulatory requirements, and the legal advantages and pitfalls of using the available technological tools, and gain insights about the ways new technologies can assist with the plethora requirements outside of the CFPB regulation.
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Mike leads Malone Frost Martin PLLC’s regulatory, compliance and virtual general counsel services. He provides counsel, consultation, complex transactional and litigation defense services to collection agencies, law firms, credit reporting agency, data providers, creditors, venture capitalists, private equity and various other businesses focused on the credit and collections industry. Mike has more than 18 years […]
Debra was Director of the Performance Development Group and Director of Compliance a large ARM firm in Illinois for 21 years prior to joining Wakefield & Associates. She began her nearly 40 year career in the collection industry in 1980 at ACA International in the federal affairs department, then leading the association’s Education initiatives as […]
Rick Perr is a partner with the Philadelphia law firm of Fineman Krekstein & Harris, P.C., where he concentrates his practice in complex commercial litigation and professional liability defense. He is a nationally recognized authority and lecturer on creditor’s rights, representing creditors, law firms and agencies against individual and class action allegations invoking federal and […]
Hear directly from the K. (Gandhi) Eswaramoorthy of the CFPB after the 90-day comment period ends on August 19 about the Proposed Rulemaking to update the 42-year-old FDCPA. The new debt collection rules become law one year later so leaders in collections will implement technology to comply with the new rules. As the CFPB limits phone call frequency, social media contact and workplace emails, it also brings email, text and voicemail into the 21st century.
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Gandhi Eswaramoorthy is the Program Manager for Debt Collections within the Consumer Credit, Payments, and Deposits Markets group of the Division of Research, Markets and Regulations at theConsumer Financial Protection Bureau. Prior to joining the Bureau in 2017, Gandhi has more than 25 years of experience working on all aspects of credit card risk management […]
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The electronic communication age is here. As the CFPB is poised to allow certain additional electronic methods as new modes of communication with consumers, confusion abounds. Emails are writings, and texts are calls, and the FDCPA and other rules currently apply to both. This session covers steps to inform attendees as to the state of the law, how to move your letter mail to electronic delivery including understanding how regulations impact your digital communications program, learning about the types of technology opportunities available, and how to launch a new program.
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David Kaminski is the Chair of the Financial Services and Class Action Litigation Group at Carlson & Messer LLP in Los Angeles, and focuses his practice in the defense of banks, credit grantors, collection agencies, and asset buyers in all areas of financial services litigation. He regularly speaks at leading industry conventions throughout the U.S […]
The creditor’s and vendor’s perspective of important strategies a vendor selection component of a compliance management system should include when evaluating the onboarding of a new technology or technology vendor, including: 1) Updates to your standard contract provisions that can improve communication over technology resources, 2) Re-evaluating pre- and post- selection due diligence tactics, 3) Onboarding a new technology, 4) Assessing generational and other diversity differences from a consumer’s perspective and how to weave them into technology choices, and 5) Early warning options for detecting UDAAP.
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Cindy A. Garner, IFCC, MCE has an extensive receivables management leadership experience in the private sector as well as the banking and collections industry. Cindy began her career in as a Training Officer for Sun Bank (SunTrust) while working on Main Street at Walt Disney World, where her department provided coaching, and training support to […]
Leslie Bender, IFCCE, CIPP/US, CCCO, CCCA, is an articulate corporate executive with over 30 years of experience handling compliance, regulatory, transactional and legal matters for hospitals and financial services companies. Recognized as a national expert on HIPAA and other information privacy and security laws, she was one of the first privacy officers internationally accredited as […]
What is gamification? Why would a contact center leader want to use gamification? Are there really measurable results from adding gaming to your toolbox? Have these questions answered via a case study format presentation of one organization’s addition of gaming in their 500+ seat contact center!
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Tracy Dudek is the Chief Operating Officer for State Collection Service, responsible for overseeing the organization’s production and support areas including the company’s Extended Business Office and Third Party Collection divisions as well as Patient Engagement, Business Intelligence, Client Services, and Human Resources, among others. Tracy has been involved in the receivables industry for over 20 […]
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Speech analytics technology is permeating the marketplace, providing users with valuable information about their companies, consumers, and clients. The power of speech analytics technology can be leveraged in two significant ways for the collection industry – reducing compliance risk and increasing profit. Attend this session to learn the basics of speech analytics, how it works, and its practical application in a collection environment. Then explore the biggest benefits and costs associated with implementing a speech analytics program. Hear from industry experts on how to leverage speech analytics in ways that increase your company’s bottom line.
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Bohling has managed call center operations for over 20 years and was recently named ACA International’s 2019 Certified Instructor of the Year. Bohling was named one of the 25 Most Influential Women in Collections by Receivables Advisor magazine in 2016 and Who’s Who in Compliance in 2018. Bohling will be joining John H. Bedard, Jr. […]
John H. Bedard, Jr. is the managing attorney of Bedard Law Group, P.C. located in Atlanta, Georgia. John represents creditors, asset buyers, and debt collectors helping them stay in compliance with state and federal law. He also manages the nationwide litigation for several collection agencies and focuses his litigation practice on FDCPA, TCPA, and FCRA defense. John’s practice also focuses on defending regulatory actions including CFPB […]
Hear a creditor’s perspective of the challenges experienced when updating collection technology. Ruth will answer the questions involved with updating technology to improve compliance such as: does the ROI justify the time and monetary investment; and, is it easier to justify improved effi ciencies and less FTE? Learn the best prioritization of software initiatives such as which initiative should come first, income generating initiatives versus collection process improvements, and the allocation of internal and vendor resources. Also covered will be unanticipated delays due to M&As, project management challenges and vendor-to-vendor communication.
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Jeremy serves as Director of Group Collections for Arvest Bank. He has been with the bank over 17 years and has experienced the bank’s growth from $2.5B to over $20B in asset size. He has overseen the transition to a centralized collection environment, while emphasizing customer service, compliance and performance throughout the collection cycle. Responsibilities […]
Interacting and conducting business is changing faster than ever. People don’t have the patience to wait. When they want to do something, they want to do it right now. This session will cover a wide variety of strategies and topics to help you think where you need to go next and how you can get there sooner rather than later.
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Jon Balon is currently the Vice President of Product & Innovation at Williams & Fudge, Inc. With 18 years of experience in the accounts receivables management industry, Jon has served in various positions within Information Technology. He began his career in 2001 as a Software Development Intern at Ontario Systems while completing his Computer Science […]
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Enter the fascinating world of “cyber tracking” through the free web data portals and explore the methods utilized by professional trackers to massage and manipulate social media sites to locate consumers and their assets. Through 21st century technology and millennial skill sets, lenders and their collection agencies can decrease both expenses and training time using little known direct and indirect pathways. During this entertaining, enlightening and educational session presented by Ron Brown, an internationally recognized tracer and instructor, you will be provided advanced technological insight, new and innovative data sources and a view into the professional and compliant “read only” methods which put millennial cyber trackers on the path to success, enabling them to locate consumers in a rapid and cost effective manner.
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Ron Brown has been active in the investigation and asset recovery industry since 1973. His investigation agency ConSec Investigations, Inc. specializes in locating and recovering missing people and assets. He has held all the chairs of the Oklahoma Collectors Association and currently serves as the Oklahoma Delegate to the ACA International. He is an ACA […]
The FDIC estimated in 2018 there are 10 million unbanked and underbanked households in the U.S. Respectfully, 7.7% and 17.9% of US population. Subsequently, that means 20% of US population is not well evaluated or accommodated with regards traditional credit scores and new technologies. The options and choices of Scoring, Communication channels and Payment channels involve many technologies and enhancements. This makes the evaluation of what will provide the best return of investment for your organization and client critical.
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Howard George has worked in the collection industry since 1983. He began his career as collector for Continental Credit Services. In 1989 he became the Vice President of Operations for Continental Alliance, Inc. In 1999 he became Vice President of Telecom and Utilities Division for OSI Collections Services Inc. In August 2002, Howard became CEO […]
What is the craziest piece of data you have ever tried to use and how did you determine if it worked or not? The “Money Ball Approach to Collections” is using data and analytics that some people may think are crazy to drive how we work in collections today. “Money Ball” is one of my favorite movies because it sums up much of our industry. If success in pro baseball or pro football was tied to finances the Yankees and Cowboys would always win, yet it has been several years since the Yankees or the Cowboys have hung a championship banner. In our industry there are companies of all sizes competing with each other. When all else is equal, the differentiator between companies is how we use data and analytics. This is going to be an open presentation where we discuss the tools that are available to us and how we better compete with these tools. We will discuss data that is available for us to buy and data that we can build using our work efforts. You will leave this presentation with some very practical ideas and some that will make you think I am just crazy. Bottom line is you will leave the room thinking.
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William “Chris” Dunkum is President of First Collection Services (FCS), a receivables management firm serving clients nationwide since 1969. Chris has more than 30 years’ experience in the collection industry serving in sales, operations, and executive leadership. Chris has received industry honors including having been named “Top 25 Most Influential Collections Professionals” by Collection Advisor […]
Practical implementation of artificial intelligence utilizes machine learning interaction analytics to improve collection rates and reduce lawsuits as a result of non-compliance. Agencies improve customer experience and client relationships using Chatbots that learn from collector/customer interactions.
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Gordon Beck is the President and COO of Valor Intelligent Processing, a new organization in the ARM Industry specializing in BPO and 3rd Party Collections. Gordon has 20 years of experience with expertise in the recovery of Wireless, Landline, Cable, Satellite, Internet, VOIP and Financial Institutions. Gordon is known as a motivator, educator and great […]
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Conference attendees enjoy an Oscar-style awards party where you meet all the movers and shakers in the collection industry.
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3rd floor Patio
Receivables Advisor presents awards to professionals recognized by the industry. Award winners recognized include: • 2019 Professional of the Year • 2019 Product of the Year • Most Innovative Agency • Most Innovative Product • Top 50 Receivables Professionals • Top 50 Products • Top 25 Innovative Agencies
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Everything rises or falls with leadership, including attracting and keeping the right employees for your organization. Dr. Mowery explains why the key to attracting and keeping the right employees starts with becoming the right kind of leader. Mowery is certified as a facilitator by IOPT, Wave Changers, Friday Night at the ER, and the Institute of Cultural Affairs.
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Mike has been with SGR since 2011. He is experienced in leading City Council retreats, facilitating Community Engagement Meetings, and leading Management Team Workshops. He is the creator of SGR’s Next Generation Leader training program and has helped develop and redefine SGR’s Strategic Visioning Process used in city council retreats. He has a passion for […]
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TECHtalks: Open discussions around current topics where fellow attendees share their current collection challenges. Technology Experts will bring their knowledge for interactive roundtable discussions. Bring your toughest questions and get answers before you leave the conference.
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11:30
ATTENDEE INFORMATION AND REGISTRATION
CollectTECH19 is designed for C-Level Executives and Managers in Accounts Receivable on
November 18-20, 2019 at the Worthington Renaissance and TopGolf in Fort Worth, Texas
Receivables Advisor Magazine is excited to produce another, technology-focused event in an unrivaled setting. The attendee experience as has been reinvented to give you time to be educated on the latest topics, network with industry leaders in a fun and relaxed atmosphere and take away strategies that will propel your organization in 2020.
CollectTECH19 will showcase the latest innovative technology in an innovative venue. The first day is dedicated to compliance technology. When professionals were surveyed they requested a fresh and different type of conference. The second day is held at TopGolf where you will discover the latest in collection technology. TopGolf requires no previous golf experience. On Wednesday morning, the TECHtalk Roundtables provide open discussions around current topics where fellow attendees share their insight and real-life solutions.
This conference will showcase seasoned professionals sharing their experiences, knowledge and strategies:
CollectTECH19 is available for CLE and CPE in most states. In some states, a separate form must be submitted to the State bar or board of accountancy.
If you have any additional questions please call Josh Fluegel at 888-610-1144, Josh@receivablesadvisor.com.
$650
Conference Pass
Includes
TopGolf
Team Discounts Available: 50% off full conference rate – additional team member from the same company $647.50
$1295
Full Conference Pass
TopGolf
After 11-5-2019 the cost will be $1295
Team Discounts Available: 50% off full conference rate – additional team member from the same company $647.50
$1995
Includes
TopGolf
Team Discounts Not Available
Calling all companies that have products and services for the collection industry. CollectTECH 2019 is focused to help attendees learn future trends, key technology insight and disruptive innovations causing major industry shifts.
We look forward to your company joining us as we relaunch the premier technology show of the year. CollectTECH 2019 has reinvented the traditional trade show booths and separate expo halls, to give you a unrivaled setting to host attendees. You will host a golf bay at TopGolf on Tuesday and host one of the TECH TALK roundtable discussions on Wednesday morning at breakfast.
Take a look at the sponsor and exhibitor opportunities.
For more information call Chelsea Patterson at Chelsea@ReceivablesAdvisor.com or Angie Rose Angie@ReceivablesAdvisor.com 888-610-1144
For more information call Chelsea Patterson at Chelsea@ReceivablesAdvisor.com or Angie Rose Angie@ReceivablesAdvisor.com 888-610-1144
The TECHtalk Roundtables provide attendees an informative setting to get to know key industry experts. The format is 32 concurrent roundtables each with an industry expert and a specific topic. Attendees choose the table to start with and after 20 minutes, attendees rotate to their next table. The rotations will continue every 20 minutes for the duration of the 2.5 hour event. You can catch five sessions so pick your top five sessions, and have five alternates just in case they are full.
TECHtalk Roundtable Topics
One Ring To Rule Them All: Unified Platforms To Drive Revenue
Issuers and Networks face many challenges in efficiently managing their fleet of vendors and servicers. How do you automate and unify compliance, oversight and QA data so that you can effectively move the conversation back into inventory management? Learn how to leverage an integrated toolset to get a holistic view of your network for increased recoveries.
THE ONLINE ROOM BLOCK HAS SOLD OUT
CALL JENNIFER AT T 817.882-1729 to check if the reduced rate is still available
for the CollectTECH19 Room Block reduced rate of: $199
200 Main Street, Fort Worth, Texas 76102
Yes I gained new insights into the collection technology that is available. I also realized we are similar to other agencies with our successes and failures. I also have set up meetings with vendors that were at the conference.
Yes, it is a very informative conference that brings you updated information on the ever changing world of technology in o9ur industry.
Yes, simply because you have done a great job having representatives from different agencies discuss using specific products. So instead of having just vendors on stage selling their products we benefit from actual customers of theirs sharing what works and how those tools were applied in their world.
Yes, there were some great ideas of what other are doing or what is coming in the future the can be utilized by our company.
Yes, it helps open your eyes to what new items are out there.
Yes, if they are looking to stay on top of what is out in the marketplace. Technology is ever changing and makes a difference in the day to day operations an organization.
Yes it's a great opportunity to see some old friends and talk to some of the best IT minds in the industry.
Yes, if they are looking for collection technology trends.
Yes, I would recommend the conference to others because it provided me with current industry information, legal updates and what's happening in the technology world.
