Attention: C-Level Executives & Managers

Collection experts will discuss new innovative technology solutions to
drive collections & compliance in an unrivaled setting.

RECEIVABLES ADVISOR Announces

CollectTECH 2019 | November 18-20, 2019

The Collection Technology Event of the Year

CollectTECH19 will be a delicate balance of education, networking and entertainment  focusing on Technology and Compliance issues in an unrivaled setting. CollectTECH19 will be held at the Worthington Renaissance and TopGolf in Fort Worth, Texas.

TopGolf is a technologically advanced venue for learning and engagement. Breaks provide time to unwind and network with industry leaders over a fun game. There is no pressure to have a good golf swing, score a lot of points or even play. It’s all about everyone learning, having fun and networking.

Getting the most out of your technology investments has never been so important or so difficult. Join us at Receivables Advisor’s CollectTECH19 for the latest insight on how today’s tools and techniques can reduce decision making complexity and jumpstart growth. Through case-study-based sessions tailored especially for credit and collection executives, you will hear the latest thought leadership in Artificial Intelligence, Texting, Email, Chatbots, Real-time Speech Analytics, Virtual Collections, Client Portals and more.

 

For more information on sponsorships contact Chelsea Patterson at Chelsea@ReceivablesAdvisor.com  or
Angie Rose Angie@ReceivablesAdvisor.com or call 888-610-1144

 

Conference Topics

Artificial Intelligence
Machine Learning
Disruptive Innovations
Real-Time Speech Analytics
Social Media Skip Tracing
Virtual Collections
Text & Email Collections
Technology & Regulatory Updates
plus much more

Networking Opportunities

Opening Reception
Coffee & Breakfast Break
Lunch & Golf Competition
Coffee & Desert Break
Awards Reception and Golf
Awards Presentation
Top 50 Collection Professionals
Top 50 Collection Products Awards
Roundtable TECHTalks

Sponsors

Castel
FICO
Katabat
VoApps
Interactions
Pairity
Tech Lock
RevSpring
DRN
Delvepoint
Prodigal Voice
CompuMail
Balto Software
Solutions by Text
Valor

Exhibitors

MicroBilt
Applied Innovation
PCI Group
DKB Innovative
NPC
Accelerated Data Systems
Frontline Asset Strategies
Sentinel
PaymentSavvy
HighRadius
Telrock
Attunely
ERC
NLP Logix
PlugNPay
Palinode
Thrio

SPEAKERS

Chris Dunkum
plus

Chris Dunkum

First Collection Services

Cindy A. Garner
plus

Cindy A. Garner

Truliant Federal Credit Union

David J. Kaminski, Esq.
plus

David J. Kaminski, Esq.

Carlson & Messer LLP

Debra J. Ciskey
plus

Debra J. Ciskey

The Collections Coach, LLC

Dr. Mike Mowery
plus

Dr. Mike Mowery

Strategic Government Resources

Gordon C. Beck III
plus

Gordon C. Beck III

Valor Intelligent Processing

Howard George
plus

Howard George

Receivables Performance Management, LLC

Jeremy Ruth
plus

Jeremy Ruth

Arvest Bank

John H. Bedard, Jr.
plus

John H. Bedard, Jr.

Bedard Law Group, P.C.

Jon Balon
plus

Jon Balon

Williams & Fudge, Inc.

K. (Gandhi) Eswaramoorthy
plus

K. (Gandhi) Eswaramoorthy

CFPB

LaDonna Bohling, IFCCE, CCCO
plus

LaDonna Bohling, IFCCE, CCCO

Contract Callers, Inc.

Leslie Bender, CIPP/US, CCCO, CCCA, IFCCE
plus

Leslie Bender, CIPP/US, CCCO, CCCA, IFCCE

BCA Financial Services

Mike Frost
plus

Mike Frost

Malone Frost Martin PLLC

Rick Perr
plus

Rick Perr

Fineman Krekstein & Harris, P.C.

Ron L. Brown
plus

Ron L. Brown

ConSec Investigations, Inc.

T. Steel Rose, CPA
plus

T. Steel Rose, CPA

Receivables Advisor Magazine

Tracy Dudek
plus

Tracy Dudek

State Collection Service

AGENDA

Opening Keynote: The Unafraid Tech-Enabled A/R Professional – Gordon C. Beck III

While the foundation of this industry will always be the people, to stay ahead of the curve and create maximum value for your agencies, you must be digitized, tech enabled, cutting edge and unafraid. Recent regulatory developments have made this more possible than ever.

45

Gordon C. Beck III

Gordon Beck is the President and COO of Valor Intelligent Processing, a new organization in the ARM Industry specializing in BPO and 3rd Party Collections. Gordon has 20 years of experience with expertise in the recovery of Wireless, Landline, Cable, Satellite, Internet, VOIP and Financial Institutions. Gordon is known as a motivator, educator and great […]

Artificial Intelligence for Collections – Town Hall Discussion

40

Dessert Break

30

Technology Solutions to Regulatory Requirements – Debra J. Ciskey, Richard J. Perr, Esq. and Mike Frost

The CFPB has proposed the use of texting, email, and the internet for communication with consumers, plus caps on telephone communications. Some states have call caps and provisions related to using email. In this session you will hear about the proposed and existing regulatory requirements, and the legal advantages and pitfalls of using the available technological tools, and gain insights about the ways new technologies can assist with the plethora requirements outside of the CFPB regulation.

50

Mike Frost

Mike leads Malone Frost Martin PLLC’s regulatory, compliance and virtual general counsel services. He provides counsel, consultation, complex transactional and litigation defense services to collection agencies, law firms, credit reporting agency, data providers, creditors, venture capitalists, private equity and various other businesses focused on the credit and collections industry. Mike has more than 18 years […]

Debra J. Ciskey

Debra was Director of the Performance Development Group and Director of Compliance a large ARM firm in Illinois for 21 years prior to joining Wakefield & Associates. She began her nearly 40 year career in the collection industry in 1980 at ACA International in the federal affairs department, then leading the association’s Education initiatives as […]

Rick Perr

Rick Perr is a partner with the Philadelphia law firm of Fineman Krekstein & Harris, P.C., where he concentrates his practice in complex commercial litigation and professional liability defense. He is a nationally recognized authority and lecturer on creditor’s rights, representing creditors, law firms and agencies against individual and class action allegations invoking federal and […]

An Update on Debt Collection Related Activities From the CFPB – K. (Gandhi) Eswaramoorthy

Hear directly from the K. (Gandhi) Eswaramoorthy of the CFPB after the 90-day comment period ends on August 19 about the Proposed Rulemaking to update the 42-year-old FDCPA. The new debt collection rules become law one year later so leaders in collections will implement technology to comply with the new rules. As the CFPB limits phone call frequency, social media contact and workplace emails, it also brings email, text and voicemail into the 21st century.

30

K. (Gandhi) Eswaramoorthy

Gandhi Eswaramoorthy is the Program Manager for Debt Collections within the Consumer Credit, Payments, and Deposits Markets group of the Division of Research, Markets and Regulations at theConsumer Financial Protection Bureau. Prior to joining the Bureau in 2017, Gandhi has more than 25 years of experience working on all aspects of credit card risk management […]

Opening Night Reception

90

Shuttle to TopGolf

30

Continental Breakfast

25

Text and Email Collections – David Kaminski, Esq.

The electronic communication age is here. As the CFPB is poised to allow certain additional electronic methods as new modes of communication with consumers, confusion abounds. Emails are writings, and texts are calls, and the FDCPA and other rules currently apply to both. This session covers steps to inform attendees as to the state of the law, how to move your letter mail to electronic delivery including understanding how regulations impact your digital communications program, learning about the types of technology opportunities available, and how to launch a new program.

25

David J. Kaminski, Esq.

David Kaminski is a partner at Carlson & Messer LLP in Los Angeles, and focuses his practice in the defense of the financial services industry, including banks, credit grantors, collection agencies, telecom carriers, and mobile marketers in all areas of financial services litigation.  He is recognized for his work in defending against claims brought under consumer protection statutes, including the FDCPA, TCPA, the FCRA, […]

Technology Vendor Selection and Your Compliance Management System – Five Key Strategies – Leslie Bender and Cindy A. Garner

The creditor’s and vendor’s perspective of important strategies a vendor selection component of a compliance management system should include when evaluating the onboarding of a new technology or technology vendor, including: 1) Updates to your standard contract provisions that can improve communication over technology resources, 2) Re-evaluating pre- and post- selection due diligence tactics, 3) Onboarding a new technology, 4) Assessing generational and other diversity differences from a consumer’s perspective and how to weave them into technology choices, and 5) Early warning options for detecting UDAAP.

25

Cindy A. Garner

Cindy has an extensive receivables management leadership experience in the private sector as well as the banking and collections industry. Cindy began her career in as a Training Officer for Sun Bank (SunTrust) while working on Main Street at Walt Disney World, where her department provided coaching, and training support to their Florida Risk footprint. Her first private […]

Leslie Bender, CIPP/US, CCCO, CCCA, IFCCE

Leslie Bender, IFCCE, CIPP/US, CCCO, CCCA, is an articulate corporate executive with over 30 years of experience handling compliance, regulatory, transactional and legal matters for hospitals and financial services companies. Recognized as a national expert on HIPAA and other information privacy and security laws, she was one of the first privacy officers internationally accredited as […]

Got Game…In Your Contact Center? – Tracy Dudek

What is gamification? Why would a contact center leader want to use gamification? Are there really measurable results from adding gaming to your toolbox? Have these questions answered via a case study format presentation of one organization’s addition of gaming in their 500+ seat contact center!

30

Tracy Dudek

Tracy Dudek is the Chief Operating Officer for State Collection Service, responsible for overseeing the organization’s production and support areas including the company’s Extended Business Office and Third Party Collection divisions as well as Patient Engagement, Business Intelligence, Client Services, and Human Resources, among others. Tracy has been involved in the receivables industry for over 20 […]

Morning Coffee Break

30

Speech Analytics 101 – The Good, The Bad, The Basics – John H. Bedard, Jr. and LaDonna Bohling

Speech analytics technology is permeating the marketplace, providing users with valuable information about their companies, consumers, and clients. The power of speech analytics technology can be leveraged in two significant ways for the collection industry – reducing compliance risk and increasing profit. Attend this session to learn the basics of speech analytics, how it works, and its practical application in a collection environment. Then explore the biggest benefits and costs associated with implementing a speech analytics program. Hear from industry experts on how to leverage speech analytics in ways that increase your company’s bottom line.

30

LaDonna Bohling, IFCCE, CCCO

Bohling has managed call center operations for over 20 years and was recently named ACA International’s 2019 Certified Instructor of the Year. Bohling was named one of the 25 Most Influential Women in Collections by Receivables Advisor magazine in 2016 and Who’s Who in Compliance in 2018. Bohling will be joining John H. Bedard, Jr. […]

John H. Bedard, Jr.

John H. Bedard, Jr. is the managing attorney of Bedard Law Group, P.C. located in Atlanta, Georgia. John represents creditors, asset buyers, and debt collectors helping them stay in compliance with state and federal law. He also manages the nationwide litigation for several collection agencies and focuses his litigation practice on FDCPA, TCPA, and FCRA defense. John’s practice also focuses on defending regulatory actions including CFPB […]

Transitioning IT Bank Collections – Jeremy Ruth

Hear a creditor’s perspective of the challenges experienced when updating collection technology. Ruth will answer the questions involved with updating technology to improve compliance such as: does the ROI justify the time and monetary investment; and, is it easier to justify improved effi ciencies and less FTE? Learn the best prioritization of software initiatives such as which initiative should come first, income generating initiatives versus collection process improvements, and the allocation of internal and vendor resources. Also covered will be unanticipated delays due to M&As, project management challenges and vendor-to-vendor communication.

30

Jeremy Ruth

Jeremy serves as Director of Group Collections for Arvest Bank. He has been with the bank over 17 years and has experienced the bank’s growth from $2.5B to over $20B in asset size. He has overseen the transition to a centralized collection environment, while emphasizing customer service, compliance and performance throughout the collection cycle. Responsibilities […]

A Road Map to Virtual Collection and Your Future – Jon Balon

Interacting and conducting business is changing faster than ever. People don’t have the patience to wait. When they want to do something, they want to do it right now. This session will cover a wide variety of strategies and topics to help you think where you need to go next and how you can get there sooner rather than later.

30

Jon Balon

Jon Balon is currently the Vice President of Product & Innovation at Williams & Fudge, Inc.  With 18 years of experience in the accounts receivables management industry, Jon has served in various positions within Information Technology. He began his career in 2001 as a Software Development Intern at Ontario Systems while completing his Computer Science […]

Lunch, Networking and Golf

120

Cyber Tracking Technology… The Future of Skip Tracing? – Ron L. Brown

Enter the fascinating world of “cyber tracking” through the free web data portals and explore the methods utilized by professional trackers to massage and manipulate social media sites to locate consumers and their assets. Through 21st century technology and millennial skill sets, lenders and their collection agencies can decrease both expenses and training time using little known direct and indirect pathways. During this entertaining, enlightening and educational session presented by Ron Brown, an internationally recognized tracer and instructor, you will be provided advanced technological insight, new and innovative data sources and a view into the professional and compliant “read only” methods which put millennial cyber trackers on the path to success, enabling them to locate consumers in a rapid and cost effective manner.

30

Ron L. Brown

Ron Brown has been active in the investigation and asset recovery industry since 1973. His investigation agency ConSec Investigations, Inc. specializes in locating and recovering missing people and assets. He has held all the chairs of the Oklahoma Collectors Association and currently serves as the Oklahoma Delegate to the ACA International. He is an ACA […]

Collecting From the Unbanked and the Technology Surrounding It – Howard George

The FDIC estimated in 2018 there are 10 million unbanked and underbanked households in the U.S. Respectfully, 7.7% and 17.9% of US population. Subsequently, that means 20% of US population is not well evaluated or accommodated with regards traditional credit scores and new technologies. The options and choices of Scoring, Communication channels and Payment channels involve many technologies and enhancements. This makes the evaluation of what will provide the best return of investment for your organization and client critical.

30

Howard George

Howard George has worked in the collection industry since 1983. He began his career as collector for Continental Credit Services. In 1989 he became the Vice President of Operations for Continental Alliance, Inc. In 1999 he became Vice President of Telecom and Utilities Division for OSI Collections Services Inc. In August 2002, Howard became CEO […]

Moneyball Approach to Collections – Chris Dunkum

What is the craziest piece of data you have ever tried to use and how did you determine if it worked or not? The “Money Ball Approach to Collections” is using data and analytics that some people may think are crazy to drive how we work in collections today. “Money Ball” is one of my favorite movies because it sums up much of our industry. If success in pro baseball or pro football was tied to finances the Yankees and Cowboys would always win, yet it has been several years since the Yankees or the Cowboys have hung a championship banner. In our industry there are companies of all sizes competing with each other. When all else is equal, the differentiator between companies is how we use data and analytics. This is going to be an open presentation where we discuss the tools that are available to us and how we better compete with these tools. We will discuss data that is available for us to buy and data that we can build using our work efforts. You will leave this presentation with some very practical ideas and some that will make you think I am just crazy. Bottom line is you will leave the room thinking.

25

Chris Dunkum

William “Chris” Dunkum is President of First Collection Services (FCS), a receivables management firm serving clients nationwide since 1969. Chris has more than 30 years’ experience in the collection industry serving in sales, operations, and executive leadership. Chris has received industry honors including having been named “Top 25 Most Influential Collections Professionals” by Collection Advisor […]

AI, Machine Learning and Technology for 2020 – Gordon C. Beck III

Practical implementation of artificial intelligence utilizes machine learning interaction analytics to improve collection rates and reduce lawsuits as a result of non-compliance. Agencies improve customer experience and client relationships using Chatbots that learn from collector/customer interactions.

25

Gordon C. Beck III

Gordon Beck is the President and COO of Valor Intelligent Processing, a new organization in the ARM Industry specializing in BPO and 3rd Party Collections. Gordon has 20 years of experience with expertise in the recovery of Wireless, Landline, Cable, Satellite, Internet, VOIP and Financial Institutions. Gordon is known as a motivator, educator and great […]

Dessert Break and Golf

85

Awards Reception and Meet and Greet on Rooftop Terrace

Conference attendees enjoy an Oscar-style awards party where you meet all the movers and shakers in the collection industry.

45

3rd floor Patio

Receivables Advisor’s Awards Ceremony

Receivables Advisor presents awards to professionals recognized by the industry. Award winners recognized include: • 2019 Professional of the Year • 2019 Product of the Year • Most Innovative Agency • Most Innovative Product • Top 50 Receivables Professionals • Top 50 Products • Top 25 Innovative Agencies

60

Shuttle to Worthington Hotel

30

Breakfast

25

Becoming a Talent Magnet: Attracting and Keeping the Right Employees – Dr. Mike Mowery

Everything rises or falls with leadership, including attracting and keeping the right employees for your organization. Dr. Mowery explains why the key to attracting and keeping the right employees starts with becoming the right kind of leader. Mowery is certified as a facilitator by IOPT, Wave Changers, Friday Night at the ER, and the Institute of Cultural Affairs.

30

Dr. Mike Mowery

Mike has been with SGR since 2011. He is experienced in leading City Council retreats, facilitating Community Engagement Meetings, and leading Management Team Workshops. He is the creator of SGR’s Next Generation Leader training program and has helped develop and redefine SGR’s Strategic Visioning Process used in city council retreats. He has a passion for […]

Roundtable TECHtalks

TECHtalks: Open discussions around current topics where fellow attendees share their current collection challenges. Technology Experts will bring their knowledge for interactive roundtable discussions. Bring your toughest questions and get answers before you leave the conference.

150

Conference Concludes

REGISTER

ATTENDEE INFORMATION AND REGISTRATION

 

CollectTECH19 is designed for C-Level Executives and Managers in Accounts Receivable on

November 18-20, 2019 at the Worthington Renaissance and TopGolf in Fort Worth, Texas

 

Receivables Advisor Magazine is excited to produce another, technology-focused event in an unrivaled setting. The attendee experience as has been reinvented to give you time to be educated on the latest topics, network with industry leaders in a fun and relaxed atmosphere and take away strategies that will propel your organization in 2020.

 

CollectTECH19 will showcase the latest innovative technology in an innovative venue. The first day is dedicated to compliance technology. When professionals were surveyed they requested a fresh and different type of conference. The second day is held at TopGolf  where you will discover the latest in collection technology. TopGolf requires no previous golf experience. On Wednesday morning, the TECHtalk Roundtables provide open discussions around current topics where fellow attendees share their insight and real-life solutions.

 

This conference will showcase seasoned professionals sharing their experiences, knowledge and strategies:

  • Expect to take away strategies from operating executives on how to use the latest technology to enhance more compliant and successful collections.
  • Understand the industry perspective on the future of AI and how regulatory compliance will be improved by it.
  • Learn how industry vendors are working on harnessing AI and blockchain to best meet business and consumers’ needs and expectations.
  • Innovators and cutting-edge legal advocates will share their insights on how to modernize communications.
  • Speakers will offer hands-on solutions to some of the daily problems and issues you encounter.
  • TopGolf is an engaging way to interact with fellow attendees in a fun and relaxed atmosphere. It is the terrific venue for “edutainment”, balancing education, networking and entertainment.
  •  Receivables Advisor will host an Awards Ceremony on Tuesday evening to honor the The Professional of the Year, the Product of the Year and the Most Innovative Agency of the year, as well as the Top 50 in each category.

CollectTECH19 is available for CLE and CPE in most states. In some states, a separate form must be submitted to the State bar or board of accountancy.

If you have any additional questions please call Josh Fluegel at 888-610-1144, Josh@receivablesadvisor.com.

ATTENDEE

$995

Full Conference Pass for 1st and 3rd party Receivable Professionals

Expires 11-5-2019

Team Discounts Available:  50% off full conference rate – additional team member from the same company $647.50

Vendor

$1995

Full Conference Pass

Includes

TopGolf

Team Discounts Not Available

CAPN Members

$650

Conference Pass

Includes

TopGolf

Team Discounts Available:  50% off full conference rate – additional team member from the same company $647.50

Exhibitors & Sponsors

ONLY 1 TECHtalk Roundtable Host and Bays Available at CollectTECH19

Calling all companies that have products and services for the collection industry. CollectTECH 2019 is focused to help attendees learn future trends, key technology insight and disruptive innovations causing major industry shifts.

We look forward to your company joining us as we relaunch the premier technology show of the year. CollectTECH 2019 has reinvented the traditional trade show booths and separate expo halls, to give you a unrivaled setting to host attendees. You will host a golf bay at TopGolf on Tuesday and host one of the TECH TALK roundtable discussions on Wednesday morning at breakfast.

Take a look at the sponsor and exhibitor opportunities.

For more information call Chelsea Patterson at Chelsea@ReceivablesAdvisor.com  or Angie Rose Angie@ReceivablesAdvisor.com 888-610-1144

Sponsors

 

 

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prodigal_voice.jpg

 

 

 

Sponsors

 

 

 

 

 

 

For more information call Chelsea Patterson at Chelsea@ReceivablesAdvisor.com  or Angie Rose Angie@ReceivablesAdvisor.com 888-610-1144

Exhibitors

  • Castel
  • FICO
  • VoApps
  • Interactions
  • Pairity
  • Tech Lock
  • RevSpring
  • DRN
  • Delvepoint
  • Balto Software
  • CompuMail
  • Solutions by Text
  • Valor
  • MicroBilt
  • AppliedInnovation
  • PCI Group
  • DKB Innovative
  • NPC
  • Accelerated Data Systems
  • Frontline Asset Strategies
  • Sentinel
  • PaymentSavvy
  • HighRadius
  • TelRock
  • Attunely
  • ERC
  • NLP Logix
  • PlugNPay
  • Palinode
  • Thrio
  • Prodigal Voice
  • Katabat

TECHtalk Roundtables

The TECHtalk Roundtables provide attendees an informative setting to get to know key industry experts. The format is 32 concurrent roundtables each with an industry expert and a specific topic. Attendees choose the table to start with and after 20 minutes, attendees rotate to their next table. The rotations will continue every 20 minutes for the duration of the 2.5 hour event. You can catch five sessions so pick your top five sessions, and have five alternates just in case they are full.

How does it work?

  • Attendees get 5 roundtable sessions with industry experts.
  • Sessions rotate every 20 minutes.
  • Seating Available on a  “First Come, First Served” basis.

TECHtalk Roundtable Topics

Table 1 – Ray Peloso

How to Leverage the CFPB Rules to YourAdvantage  
Learn how proposed CFPB rule changes are an opportunity to improve contact
and collection rates via new technology solutions.

Table 2 – Kyle Christensen

How SnapChat, Instagram, and Venmo Drive the Digital Payments Revolution 
What can SnapChat, Instagram, and Venmo teach us about engaging customers today? And how can those strategies drive higher collection rates?

Table 3 – Stephen Felano

Drive Immediate Operations and QA Results with Speech Analytics  
Speech analytics software solutions provide collections contact centers with accurate, flexible tools to enhance compliance, reduce complexity, drive efficiency, and grow return on investment.

Table 4 – Matt Stanley

Five Analytics that Every Collection Organization Should Be Using 
Collecting smarter requires advanced analytics, but many organizations struggle with them.  Join us as we discuss services that solve the complexity problem.

Table 5 – Tom Dehler

Eliminating the Silos in Your Technology Stack that Sap Collection Performance 
According to new research commissioned by FICO, collection executives are starting to make the case for new technology investments. Join us to learn their strategies.

Table 6 – Neal Jagoda

Adding More Tools in the Tool Belt to Increase Contacts & Collections 
Doing the same old same old will get you the same old results. If you haven’t yet, it is time to give some other contact methods a try.

Table 7 – Jeremiah Wheeler

LPR: Connect to Collect with the Alternative to Alternative Data 
Use license plate recognition (LPR) data to score given addresses, get new addresses to connect and identify the best location and time to make contact.

Table 8 – Gregory Allen

Demystifying AI; How to Build an Intelligent Enterprise 
Discover the truth about AI: How does it learn? Can I explain the decisions it makes? Where do I begin? Machine learning expert will lay out a step by step approach of how to properly implement AI in a company.

Table 9 – Erin Stewart

Artificial Intelligence and Machine Learning: Effective Technology for your Business
Learn how machine learning and artificial intelligence is currently deployed in the collection industry, how to embrace it, how to use it, and how to implement it into your business processes. We will also touch on the next wave of developing technologies in the ARM industry.

Table 10 – Bill Needham

Are Your Digital Communication Strategies Effective? 
Digital communications including e-mail and texting presents an unquestionable opportunity for the collections industry.  Improved response and collection rates, the ability to reach consumers in ways they prefer to communicate, and the ability to reduce costs and reach more people are definite advantages. So what should an ARM firm look for?  How can you evaluate the effectiveness of your digital communications solutions?

Table 11 – Steve Akers

Adopting Defensive Security Strategies – Because Compliance Misses Approaching Threats 
Learn about adaptive security options and how to create defensive strategies to protect against approaching threats that compliance only sees in hindsight.

Table 12 – Shantanu Gangal

Understanding The Voice of Millenials
Millennials don’t have landlines … and they don’t have patience.  So what are good tips and tricks to reach and communicate effectively with millennials!

Table 13 – Scott Kelly

Waterfalling Data – Improving Success Rates for Right-party Contact
Waterfalling is one of the most effective ways to find specific data you need, while minimizing costs and increasing accuracy. This roundtable will discuss tips and tricks to get even more from your waterfalls and explain how to speed up the process so your agents can focus on making right-party contact.

Table 14 – Alissa Banks

Compliance and the Total Communication Platform 
This buzz word has gotten even hotter!  Talk through best practices and what they’re hearing surrounding compliant communications and most recent interpretations of the CFPB’s NPRM.

Table 15 – Leigh Ann Lindsey

Improving Collections with Text Communications  
Learn how to improve your customers’ experience and the effectiveness of your business model by implementing compliant texting to your communications strategy.

Table 16 – Melanie Hessler

Are We Getting Replaced? How People and Machines Can Work Together 
Many of us are thinking about how humankind will transition with automation. Let’s discuss how we can adapt to the greatest technological shift in human history.

Table 17 Frederick Wilgram

Instant Merchant Settlement and Instant ACH 
Once a payment processing batch is closed, funds are deposited into the merchants account in one second, 7/24, even holidays.

Table 18 – Amanda Bost

Take Back “Control” – Faster Online Content Changes to Collection Letters 
In this TECHtalk Session, your business will benefit from taking back “Control” of your Collection Letter Content Changes in an Online Interface that allows YOU complete digital access for faster letter changes and rapid mailstream delivery. This saves loads of time, less frustrations and best of all, provides quicker Revenue Generation!

Table 19 – Eli Smith

Fee-Free Payments are a Compliant and Innovative Payment Solution for the ARM Industry 
Fee-Free Payments:  Assessing a fee on payments is a hot button topic within the ARM industry. Whether actively looking to board this solution or searching for definitive answers on the subject, learn how our decade offering the product has made us a premier leader in the space.

Table 20 – Harris Kirkpatrick

Reshaping A/R and Credit With Artificial Intelligence 
What the Tech is everyone talking about: A quick guide to the alphabet soup of AI, RPA and related technologies. What AI is (not): Debunking the myths of dangerous superintelligence, how it impacts your career and shifting the conversation from “being replaced” to stepping up the ladder.
Turing test for your AI stack: Understand what real (artificial) intelligence means for credit and A/R.

Table 21 – Katie Bakewell

Letter Strategy, Tax Time & How AI Drives Savings in Collections 
Not only can AI be leveraged to increase collections, it has the power to drive savings for collections organizations. This TECHtalk will cover how dynamic scoring and data-driven contact strategies allow collection teams to significantly improve the outcomes of letter spend based on the latest behavioral data. This is particularly relevant during tax time and other periods when there is substantial letter spend.

Table 22 – Ed Margulies

All-In-One Compliance 
Consolidate many services all under one roof. Including: compliance, texting, email, chat, bots, customer portal, and scorecards.

Table 23 – Joe Sage

Applying Automation and Artificial Intelligence to Credit Dispute Investigation 
Transform processing performance by automating e-OSCAR and direct dispute workflows, reinforcing company policies and procedures and supporting compliance with the CFPB regulations for “reasonable investigation.”

Table 24 – Rob Nadler

Using Machine Learning to Optimize Contact Strategy, Collections, and Compliance
Machine learning (ML) & artificial intelligence (AI) have transformed much of the global economy. Join us for a discussion on the latest advances in ML & AI in the collection workflow.

Table 25 – Rob Fite

Is Your Collection System Omni-Channel Collections Ready? 
Most collections systems used today were never developed with the digital channel in mind, or to support omni-channel collections.  What are the key features collection systems need for proper omni-channel collections?

Table 26 – Keith Montgomery

AMCA Breach: The Tale of a Cyber Horror Story 
Join this interactive session to learn how you can prevent breaches with cyber defense and see a live audience demonstration of how a password compromise happens using your own phone….if you dare

Table 27 – Chris Roberts

Automation and SMS – Tools for Effective Communication 
A Discussion surrounding the use of automation and SMS (texting) to send automated communication to consumers regarding payment reminders, etc.

Table 28 – Albert Rookard

Keep Your Postage Stamp! 
TCPA. Regulation E.  Communication consent and tracking.  Compliance risk.  Electronic delivery.  Reducing expenses.

Table 29 – Anthony Faldetta

Explore How Letter Changes Can Increase Collection Open Rates 
Making changes to critical customer communications, can be the difference between success and failure. Let’s talk about letter changes, and White Paper Factory methodology.

Table 30 – Myles Chavenson

Are you ready for the New Nacha Rule change? 
In this session, we will discuss how you can help your organization meet the new Nacha rule requirement.

Table 31 – Travis Pasch

Flexibility of Collection Strategies  
In such a tough industry the companies who strive are the ones who take advantage of changing trends. Are you leveraging new technology to grow?

Table 32 – Stephen Manz

Creating Super-Agents  
How can our industry leverage our domain knowledge to transform the life of an agent through AI workflows? Improve agent performance and pay them for it.
MORE TOPICS TO BE ANNOUNCED SOON…….

HOTEL

Worthington Renaissance Fort Worth Hotel & TopGolf

FREE transportation from the hotel to TopGolf

200 Main Street, Fort Worth, Texas 76102
Book under the CollectTECH19 Room Block for reduced rate of: $199
800-468-3571 or click link below

Book your room at the Group Rate
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