The TECHtalk Roundtables provide attendees an informative setting to get to know key industry experts. The format is 32 concurrent roundtables each with an industry expert and a specific topic. Attendees choose the table to start with and after 20 minutes, attendees rotate to their next table. The rotations will continue every 20 minutes for the duration of the 2.5 hour event. You can catch five sessions so pick your top five sessions, and have five alternates just in case they are full.
How does it work?
- Attendees get 5 roundtable sessions with industry experts.
- Sessions rotate every 20 minutes.
- Seating Available on a “First Come, First Served” basis.
TECHtalk Roundtable Topics
Table 1 – Ray Peloso
How to Leverage the CFPB Rules to Your Advantage
Learn how proposed CFPB rule changes are an opportunity to improve contact
and collection rates via new technology solutions.
Table 2 – Kyle Christensen
How SnapChat, Instagram, and Venmo Drive the Digital Payments Revolution
What can SnapChat, Instagram, and Venmo teach us about engaging customers today? And how can those strategies drive higher collection rates?
Table 3 – Stephen Felano
Drive Immediate Operations and QA Results with Speech Analytics
Speech analytics software solutions provide collections contact centers with accurate, flexible tools to enhance compliance, reduce complexity, drive efficiency, and grow return on investment.
Table 4 – Matt Stanley
Five Analytics that Every Collection Organization Should Be Using
Collecting smarter requires advanced analytics, but many organizations struggle with them. Join us as we discuss services that solve the complexity problem.
Table 5 – Tom Dehler
Eliminating the Silos in Your Technology Stack that Sap Collection Performance
According to new research commissioned by FICO, collection executives are starting to make the case for new technology investments. Join us to learn their strategies.
Table 6 – Neal Jagoda
Adding More Tools in the Tool Belt to Increase Contacts & Collections
Doing the same old same old will get you the same old results. If you haven’t yet, it is time to give some other contact methods a try.
Table 7 – Jeremiah Wheeler
LPR: Connect to Collect with the Alternative to Alternative Data
Use license plate recognition (LPR) data to score given addresses, get new addresses to connect and identify the best location and time to make contact.
Table 8 – Gregory Allen
Demystifying AI; How to Build an Intelligent Enterprise
Discover the truth about AI: How does it learn? Can I explain the decisions it makes? Where do I begin? Machine learning expert will lay out a step by step approach of how to properly implement AI in a company.
Table 9 – Erin Stewart
Artificial Intelligence and Machine Learning: Effective Technology for your Business
Learn how machine learning and artificial intelligence is currently deployed in the collection industry, how to embrace it, how to use it, and how to implement it into your business processes. We will also touch on the next wave of developing technologies in the ARM industry.
Table 10 – Bill Needham
Are Your Digital Communication Strategies Effective?
Digital communications including e-mail and texting presents an unquestionable opportunity for the collections industry. Improved response and collection rates, the ability to reach consumers in ways they prefer to communicate, and the ability to reduce costs and reach more people are definite advantages. So what should an ARM firm look for? How can you evaluate the effectiveness of your digital communications solutions?
Table 11 – Steve Akers
Adopting Defensive Security Strategies – Because Compliance Misses Approaching Threats
Learn about adaptive security options and how to create defensive strategies to protect against approaching threats that compliance only sees in hindsight.
Table 12 – Shantanu Gangal
Understanding The Voice of Millenials
Millennials don’t have landlines … and they don’t have patience. So what are good tips and tricks to reach and communicate effectively with millennials!
Table 13 – Scott Kelly
Waterfalling Data – Improving Success Rates for Right-party Contact
Waterfalling is one of the most effective ways to find specific data you need, while minimizing costs and increasing accuracy. This roundtable will discuss tips and tricks to get even more from your waterfalls and explain how to speed up the process so your agents can focus on making right-party contact.
Table 14 – Alissa Banks
Compliance and the Total Communication Platform
This buzz word has gotten even hotter! Talk through best practices and what they’re hearing surrounding compliant communications and most recent interpretations of the CFPB’s NPRM.
Table 15 – Leigh Ann Lindsey
Improving Collections with Text Communications
Learn how to improve your customers’ experience and the effectiveness of your business model by implementing compliant texting to your communications strategy.
Table 16 – Melanie Hessler
Are We Getting Replaced? How People and Machines Can Work Together
Many of us are thinking about how humankind will transition with automation. Let’s discuss how we can adapt to the greatest technological shift in human history.
Table 17 Frederick Wilgram
Instant Merchant Settlement and Instant ACH
Once a payment processing batch is closed, funds are deposited into the merchants account in one second, 7/24, even holidays.
Table 18 – Amanda Bost
Take Back “Control” – Faster Online Content Changes to Collection Letters
In this TECHtalk Session, your business will benefit from taking back “Control” of your Collection Letter Content Changes in an Online Interface that allows YOU complete digital access for faster letter changes and rapid mailstream delivery. This saves loads of time, less frustrations and best of all, provides quicker Revenue Generation!
Table 19 – Eli Smith
Fee-Free Payments are a Compliant and Innovative Payment Solution for the ARM Industry
Fee-Free Payments: Assessing a fee on payments is a hot button topic within the ARM industry. Whether actively looking to board this solution or searching for definitive answers on the subject, learn how our decade offering the product has made us a premier leader in the space.
Table 20 – Harris Kirkpatrick
Reshaping A/R and Credit With Artificial Intelligence
What the Tech is everyone talking about: A quick guide to the alphabet soup of AI, RPA and related technologies. What AI is (not): Debunking the myths of dangerous superintelligence, how it impacts your career and shifting the conversation from “being replaced” to stepping up the ladder.
Turing test for your AI stack: Understand what real (artificial) intelligence means for credit and A/R.
Table 21 – Katie Bakewell
Letter Strategy, Tax Time & How AI Drives Savings in Collections
Not only can AI be leveraged to increase collections, it has the power to drive savings for collections organizations. This TECHtalk will cover how dynamic scoring and data-driven contact strategies allow collection teams to significantly improve the outcomes of letter spend based on the latest behavioral data. This is particularly relevant during tax time and other periods when there is substantial letter spend.
Table 22 – Ed Margulies
Consolidate many services all under one roof. Including: compliance, texting, email, chat, bots, customer portal, and scorecards.
Table 23 – Joe Sage
Applying Automation and Artificial Intelligence to Credit Dispute Investigation
Transform processing performance by automating e-OSCAR and direct dispute workflows, reinforcing company policies and procedures and supporting compliance with the CFPB regulations for “reasonable investigation.”
Table 24 – Rob Nadler
Using Machine Learning to Optimize Contact Strategy, Collections, and Compliance
Machine learning (ML) & artificial intelligence (AI) have transformed much of the global economy. Join us for a discussion on the latest advances in ML & AI in the collection workflow.
Table 25 – Rob Fite
Is Your Collection System Omni-Channel Collections Ready?
Most collections systems used today were never developed with the digital channel in mind, or to support omni-channel collections. What are the key features collection systems need for proper omni-channel collections?
Table 26 – Keith Barthold
AMCA Breach: The Tale of a Cyber Horror Story
Join this interactive session to learn how you can prevent breaches with cyber defense and see a live audience demonstration of how a password compromise happens using your own phone….if you dare
Table 27 – Chris Roberts
Automation and SMS – Tools for Effective Communication
A Discussion surrounding the use of automation and SMS (texting) to send automated communication to consumers regarding payment reminders, etc.
Table 28 – Albert Rookard
Keep Your Postage Stamp!
TCPA. Regulation E. Communication consent and tracking. Compliance risk. Electronic delivery. Reducing expenses.
Table 29 – Anthony Faldetta
Explore How Letter Changes Can Increase Collection Open Rates
Making changes to critical customer communications, can be the difference between success and failure. Let’s talk about letter changes, and White Paper Factory methodology.
Table 30 – Myles Chavenson
Are you ready for the New Nacha Rule change?
In this session, we will discuss how you can help your organization meet the new Nacha rule requirement.
Table 31 – Travis Pasch
Flexibility of Collection Strategies
In such a tough industry the companies who strive are the ones who take advantage of changing trends. Are you leveraging new technology to grow?
Table 32 – Stephen Manz
How can our industry leverage our domain knowledge to transform the life of an agent through AI workflows? Improve agent performance and pay them for it.
Table 33 – Anne Dannhausen
One Ring To Rule Them All: Unified Platforms To Drive Revenue
Issuers and Networks face many challenges in efficiently managing their fleet of vendors and servicers. How do you automate and unify compliance, oversight and QA data so that you can effectively move the conversation back into inventory management? Learn how to leverage an integrated toolset to get a holistic view of your network for increased recoveries.
Table 34 – Kris Charleston
5 Critical Factors Top Hospital Executives Use When Selecting a Collection Agency
Big Healthcare Needs You! They need your “special set of skills” to collect billions of dollars of unreimbursed care before it falls off the cliff into the pit of bad debt. We met one-on-one with over 50 C-Level Executives from some of the largest healthcare systems in the US. Here’s what you’ll need to get their business.
MORE TOPICS TO BE ANNOUNCED SOON…