Attention: C-Level Executives & Managers

Collection experts will discuss new innovative technology solutions to
drive collections & compliance in an unrivaled setting.

RECEIVABLES ADVISOR Announces

CollectTECH 2019 | November 18-20, 2019

The Collection Technology Event of the Year

CollectTECH19 will be a delicate balance of education, networking and entertainment  focusing on Technology and Compliance issues in an unrivaled setting. CollectTECH19 will be held at the Worthington Renaissance and TopGolf in Fort Worth, Texas.

TopGolf is a technologically advanced venue for learning and engagement. Breaks provide time to unwind and network with industry leaders over a fun game. There is no pressure to have a good golf swing, score a lot of points or even play. It’s all about everyone learning, having fun and networking.

Getting the most out of your technology investments has never been so important or so difficult. Join us at Receivables Advisor’s CollectTECH19 for the latest insight on how today’s tools and techniques can reduce decision making complexity and jumpstart growth. Through case-study-based sessions tailored especially for credit and collection executives, you will hear the latest thought leadership in Artificial Intelligence, Texting, Email, Chatbots, Real-time Speech Analytics, Virtual Collections, Client Portals and more.

 

Conference Topics

Artificial Intelligence
Machine Learning
Disruptive Innovations
Real-Time Speech Analytics
Social Media Skip Tracing
Virtual Collections
Text & Email Collections
Technology & Regulatory Updates
plus much more

Sponsors & Exhibitors

FICO
VoApps
Interactions
Pairity
CompuMail
Solutions by Text
Valor

MicroBilt
Applied Innovation
PCI Group
DKB Innovative
NPC
Accelerated Data Systems
Frontline Asset Strategies
Sentinel
PaymentSavvy
HighRadius
Telrock

Networking Opportunities

Opening Reception
Coffee & Breakfast Break
Lunch & Golf Competition
Coffee & Desert Break
Awards Reception and Golf
Awards Presentation
Top 50 Collection Professionals
Top 50 Collection Products Awards
Roundtable TECHTalks

SPEAKERS

Chris Dunkum
plus

Chris Dunkum

First Collection Services

David J. Kaminski, Esq.
plus

David J. Kaminski, Esq.

Carlson & Messer LLP

Debra J. Ciskey
plus

Debra J. Ciskey

The Collections Coach, LLC

Dr. Mike Mowery
plus

Dr. Mike Mowery

Strategic Government Resources

Gordon Beck
plus

Gordon Beck

Valor Intelligent Processing

Howard George
plus

Howard George

Recevables Performance Management, LLC

Jeremy Ruth
plus

Jeremy Ruth

Arvest Bank

John H. Bedard, Jr.
plus

John H. Bedard, Jr.

Bedard Law Group, P.C.

Jon Balon
plus

Jon Balon

Williams & Fudge, Inc.

Leslie Bender, CIPP/US, CCCO, CCCA, IFCCE
plus

Leslie Bender, CIPP/US, CCCO, CCCA, IFCCE

BCA Financial Services

Lori A. Vanderpool
plus

Lori A. Vanderpool

T-Mobile

Mike Frost
plus

Mike Frost

Malone Frost Martin PLLC

Rick Perr
plus

Rick Perr

Fineman Krekstein & Harris, P.C.

Ron L. Brown
plus

Ron L. Brown

ConSec Investigations, Inc.

T. Steel Rose, CPA
plus

T. Steel Rose, CPA

Receivables Advisor Magazine

Tracy Dudek
plus

Tracy Dudek

State Collection Service

AGENDA

Opening Keynote: The Unafraid Tech-Enabled A/R Professional – Gordon C. Beck III

While the foundation of this industry will always be the people, to stay ahead of the curve and create maximum value for your agencies, you must be digitized, tech enabled, cutting edge and unafraid. Recent regulatory developments have made this more possible than ever.

45

Technology Vendor Selection and Your Compliance Management System – Five Key Strategies – Leslie Bender and Lori Vanderpool

The creditor’s and vendor’s perspective of important strategies a vendor selection component of a compliance management system should include when evaluating the onboarding of a new technology or technology vendor, including: 1) Updates to your standard contract provisions that can improve communication over technology resources, 2) Re-evaluating pre- and post- selection due diligence tactics, 3) Onboarding a new technology, 4) Assessing generational and other diversity differences from a consumer’s perspective and how to weave them into technology choices, and 5) Early warning options for detecting UDAAP.

30

Break

15

Technology Solutions to Regulatory Requirements – Debra J. Ciskey, Richard J. Perr, Esq. and Mike Frost

The CFPB has proposed the use of texting, email, and the internet for communication with consumers, plus caps on telephone communications. Some states have call caps and provisions related to using email. In this session you will hear about the proposed and existing regulatory requirements, and the legal advantages and pitfalls of using the available technological tools, and gain insights about the ways new technologies can assist with the plethora requirements outside of the CFPB regulation.

50

CFPB Update

Hear directly from the CFPB after the 90-day comment period ends August 19 to update the 42-year-old FDCPA. The new debt collection rules become law one year later so leaders in collections will implement technology to comply with the new rules. As the CFPB limits phone call frequency, social media contact and workplace emails, it also brings email, text and voicemail into the 21st century.

30

Opening Night Reception

90

Shuttle to TopGolf

30

Artificial Intelligence and Blockchain for Collections

Unsupervised machine learning can lead to unpleasant or even lawsuit-invoking behavior. While AI and blockchain are the new buzzwords, the reality is innovative, tested solutions exist so experimentation can be avoided. Time-barred debt, credit reporting and complaint resolution solutions can be implemented today.

30

Text and Email Collections – David Kaminski, Esq.

The electronic communication age is here. As the CFPB is poised to allow certain additional electronic methods as new modes of communication with consumers, confusion abounds. Emails are writings, and texts are calls, and the FDCPA and other rules currently apply to both. This session covers steps to inform attendees as to the state of the law, how to move your letter mail to electronic delivery including understanding how regulations impact your digital communications program, learning about the types of technology opportunities available, and how to launch a new program.

30

Speech Analytics – John H. Bedard, Jr.

John represents creditors, asset buyers, and debt collectors, helping them stay in compliance with state and federal law. He also manages the nationwide litigation for several collection agencies and focuses his litigation practice on FDCPA, TCPA, and FCRA defense. John’s practice also focuses on defending regulatory actions including CFPB investigations and travels the country performing CFPB readiness assessments for the collection industry.

30

Morning Coffee Break

30

Got Game…In Your Contact Center? – Tracy Dudek

What is gamification? Why would a contact center leader want to use gamification? Are there really measurable results from adding gaming to your toolbox? Have these questions answered via a case study format presentation of one organization’s addition of gaming in their 500+ seat contact center!

30

Transitioning IT Bank Collections – Jeremy Ruth

Hear a creditor’s perspective of the challenges experienced when updating collection technology. Ruth will answer the questions involved with updating technology to improve compliance such as: does the ROI justify the time and monetary investment; and, is it easier to justify improved effi ciencies and less FTE? Learn the best prioritization of software initiatives such as which initiative should come first, income generating initiatives versus collection process improvements, and the allocation of internal and vendor resources. Also covered will be unanticipated delays due to M&As, project management challenges and vendor-to-vendor communication.

30

A Road Map to Virtual Collection and Your Future – Jon Balon

Interacting and conducting business is changing faster than ever. People don’t have the patience to wait. When they want to do something, they want to do it right now. This session will cover a wide variety of strategies and topics to help you think where you need to go next and how you can get there sooner rather than later.

30

Lunch, Networking and Golf

120

Cyber Tracking Technology… The Future of Skip Tracing? – Ron L. Brown

Enter the fascinating world of “cyber tracking” through the free web data portals and explore the methods utilized by professional trackers to massage and manipulate social media sites to locate consumers and their assets. Through 21st century technology and millennial skill sets, lenders and their collection agencies can decrease both expenses and training time using little known direct and indirect pathways. During this entertaining, enlightening and educational session presented by Ron Brown, an internationally recognized tracer and instructor, you will be provided advanced technological insight, new and innovative data sources and a view into the professional and compliant “read only” methods which put millennial cyber trackers on the path to success, enabling them to locate consumers in a rapid and cost effective manner.

30

Collecting From the Unbanked and the Technology Surrounding It – Howard George

The FDIC estimated in 2018 there are 10 million unbanked and underbanked households in the U.S. Respectfully, 7.7% and 17.9% of US population. Subsequently, that means 20% of US population is not well evaluated or accommodated with regards traditional credit scores and new technologies. The options and choices of Scoring, Communication channels and Payment channels involve many technologies and enhancements. This makes the evaluation of what will provide the best return of investment for your organization and client critical.

30

Healthcare Collection Bots

Learn how to personalize text and email communications to authenticate consumers’ identity and engage consumers on their time and their preferred method. Cell phone settlement is expected to skyrocket collection rates using proven, predetermined tone and frequency where analytics drive code-driven compliance.

30

Dessert Break

30

Machine Learning, Chatbots and AI

Practical implementation of artifi cial intelligence utilizes machine learning interaction analytics to improve collection rates and reduce lawsuits as a result of non-compliance. Agencies improve customer experience and client relationships using Chatbots that learn from collector/customer interactions.

30

Moneyball Approach to Collections – Chris Dunkum

What is the craziest piece of data you have ever tried to use and how did you determine if it worked or not? The “Money Ball Approach to Collections” is using data and analytics that some people may think are crazy to drive how we work in collections today. “Money Ball” is one of my favorite movies because it sums up much of our industry. If success in pro baseball or pro football was tied to finances the Yankees and Cowboys would always win, yet it has been several years since the Yankees or the Cowboys have hung a championship banner. In our industry there are companies of all sizes competing with each other. When all else is equal, the differentiator between companies is how we use data and analytics. This is going to be an open presentation where we discuss the tools that are available to us and how we better compete with these tools. We will discuss data that is available for us to buy and data that we can build using our work efforts. You will leave this presentation with some very practical ideas and some that will make you think I am just crazy. Bottom line is you will leave the room thinking.

30

Awards Reception and Golf

Conference attendees enjoy an Oscar-style awards party where you meet all the movers and shakers in the collection industry. Awards include: • 2019 Professional of the Year • 2019 Product of the Year • Most Innovative Agency • Most Innovative Product • Top 50 Receivables Professionals • Top 50 Products • Top 25 Innovative Agencies

45

3rd floor Patio

Shuttle to Hotel

30

Becoming a Talent Magnet: Attracting and Keeping the Right Employees – Dr. Mike Mowery

Everything rises or falls with leadership, including attracting and keeping the right employees for your organization. Dr. Mowery explains why the key to attracting and keeping the right employees starts with becoming the right kind of leader. Mowery is certified as a facilitator by IOPT, Wave Changers, Friday Night at the ER, and the Institute of Cultural Affairs.

30

Roundtable TECHtalks Brunch

TECHtalks: Open discussions around current topics where fellow attendees share their current collection challenges. Technology Experts will bring their knowledge for interactive roundtable discussions. Bring your toughest questions and get answers before you leave the conference.

150

Conference Concludes

REGISTER

LIMITED AVAILIBILITY

Register today for the best rate and guaranteed placement

EARLY BIRD

$795

Full Conference Pass

Expires 7-31-2019

Team Discounts Available

STANDARD

$1295

Full Conference Pass

Includes

TopGolf

CAPN Members

$650

Conference Pass

Includes

TopGolf

Exhibitors & Sponsors

Calling all companies that have products and services for the collection industry. CollectTECH 2019 is focused to help attendees learn future trends, key technology insight and disruptive innovations causing major industry shifts.

We look forward to your company joining us as we relaunch the premier technology show of the year. CollectTECH 2019 has reinvented the traditional trade show booths and separate expo halls, to give you a unrivaled setting to host attendees. You will host a golf bay at TopGolf on Tuesday and host one of the TECH TALK roundtable discussions on Wednesday morning at breakfast.

Take a look at the sponsor and exhibitor opportunities.

For more information call Chelsea Patterson at Chelsea@ReceivablesAdvisor.com  or Angie Rose Angie@ReceivablesAdvisor.com 888-610-1144

Exhibitor & Sponsor Opportunities

HOTEL

Worthington Renaissance Fort Worth Hotel & TopGolf

FREE transportation from the hotel to TopGolf

200 Main Street, Fort Worth, Texas 76102
Book under the CollectTECH19 Room Block for reduced rate of: $199
800-468-3571 or click link below

Book your room at the Group Rate

SPONSORS

Companies that are creating products to help the collection community, collect smarter, faster and more compliant.

Copyright 2018 Eventr. All rights reserved