Speech Analytics 101 – The Good, The Bad, The Basics – John H. Bedard, Jr. and LaDonna Bohling

Speech analytics technology is permeating the marketplace, providing users with valuable information about their companies, consumers, and clients. The power of speech analytics technology can be leveraged in two significant ways for the collection industry – reducing compliance risk and increasing profit. Attend this session to learn the basics of speech analytics, how it works, and its practical application in a collection environment. Then explore the biggest benefits and costs associated with implementing a speech analytics program. Hear from industry experts on how to leverage speech analytics in ways that increase your company’s bottom line.