LaDonna Bohling, IFCCE, CCCO

Chief Compliance Officer @ Contract Callers, Inc.

Bohling has managed call center operations for over 20 years and was recently named ACA International’s 2019 Certified Instructor of the Year. Bohling was named one of the 25 Most Influential Women in Collections by Receivables Advisor magazine in 2016 and Who’s Who in Compliance in 2018.

Bohling will be joining John H. Bedard, Jr. to discuss how the latest innovations in speech analytics improve revenue and compliance.